At Quantum Paradigm, we strive to provide the best possible experience with our products and services. However, we understand that there may be occasions when you need to cancel an order or request a refund. Please review our policy below:
1. Order Cancellation
- Cancellation Before Shipment:
- You may cancel your order before it has been shipped by contacting our customer service team at +91 7209359311 or info@quantumparadigm.in.
- If the cancellation is successful, we will process a full refund to your original method of payment.
- Cancellation After Shipment:
- Once the order has been shipped, it cannot be canceled. In such cases, you may need to follow our return process.
2. Refund Policy
- Eligibility for Refunds:
- Refunds are applicable under the following conditions:
- The product received is defective or damaged.
- The product does not match the description provided on our website.
- The product is returned within the specified return period (usually 7 days from the date of delivery).
- Refunds are applicable under the following conditions:
- Non-Refundable Items:
- Certain products may not be eligible for refunds, including but not limited to:
- Products on clearance or sale.
- Customized or personalized items.
- Downloadable digital products.
- Services that have already been rendered.
- Certain products may not be eligible for refunds, including but not limited to:
3. Return Process
- How to Initiate a Return:
- To initiate a return, contact us at +91 7209359311 or info@quantumparadigm.in with your order details and reason for the return.
- Once your return request is approved, you will receive instructions on how to return the product.
- Condition of Returned Items:
- Products must be returned in their original packaging and in the same condition as they were received.
- Include all accessories, manuals, and any free gifts that were part of the purchase.
- Return Shipping Costs:
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
4. Processing Refunds
- Refund Timeline:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds:
- Partial refunds may be granted in certain situations, such as:
- Items returned not in their original condition.
- Items returned with missing parts or packaging.
- Partial refunds may be granted in certain situations, such as:
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +91 7209359311 or info@quantumparadigm.in.
6. Contact Us
For any questions or concerns about our cancellation and refund policy, please reach out to us at:
- Phone: +91 7209359311, +91 9341026245
- Email: info@quantumparadigm.in